At Liane Wear, we strive to ensure you are fully satisfied with your purchase. If for any reason you are not satisfied, we have a straightforward return and refund policy to assist you.
1. Return Eligibility
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We accept returns only for defective or damaged items. Please inspect your order upon delivery to ensure that the items are in good condition.
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Returns must be made within 7 days of receiving your order.
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All returned items must be unused, unwashed, and in their original packaging with tags still attached.
2. How to Initiate a Return
To initiate a return:
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Contact our customer service team at [email protected] within 7 days of receiving your order.
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Provide your order number, a description of the issue, and any supporting photos (if applicable) of the damaged or defective item.
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We will guide you through the return process and provide instructions on how to send the item back.
3. Refund Process
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Once we receive the returned item and verify its condition, we will process your refund.
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Refunds will be processed within 7-10 business days after we receive the returned item.
4. Non-Refundable Items
Please note that we do not accept returns or refunds for the following:
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Items that have been worn, washed, or damaged after delivery.
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Items that have been personalized or customized.
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Products bought on sale or clearance (unless defective or damaged).
5. Exchange Policy
Currently, we do not offer exchanges. If you would like to exchange an item, you will need to return it following the above process and place a new order.
6. Shipping Costs for Returns
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In the case of defective or damaged items, we will cover the return shipping costs.
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If you are returning an item for any other reason, you will be responsible for the return shipping costs.
7. Contact Us
For any questions or concerns about returns or refunds, please reach out to our customer service team at:
Email: [email protected]
Thank you for choosing Liane Wear! We are dedicated to providing you with the best shopping experience.